Payment and Delivery

MAXMED Systems coordinates procurement for licensed healthcare professionals and authorised medical organisations. We are not a public webshop or automated ordering system - every request is reviewed individually before anything is confirmed.

Our services are available to licensed physicians, dental professionals, authorised healthcare organisations and other verified healthcare operators. We do not support private consumer purchases.

Each order follows the same steps:

• You send us an enquiry
• We check availability and eligibility
• You receive an individual quotation (Proforma Invoice)
• You confirm payment in advance
• We place the order with our supply partner
• Your order is delivered through our supply network

Every order is based on a Proforma Invoice, which states the products, quantities, price, logistics contribution and payment instructions. We begin working on your order only once payment is received and confirmed. Payments are accepted by international bank transfer to THEDERMALFILLER S.R.L. only - we do not accept cash, consumer payment apps or online checkout.

Once payment is confirmed, we coordinate delivery through our European supply partners. Delivery time and method depend on product availability, destination country and regulatory requirements. Temperature-controlled transport is used where required. Standard delivery time is generally 14 business days.

We currently deliver to: Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Czech Republic, Slovakia, Poland, Sweden. Other countries can be assessed individually on request.

If your order is cancelled before dispatch due to supplier unavailability or other verified reasons, you receive a full refund to your original bank account, normally within 14 calendar days.

If your order arrives damaged, incomplete or different from what was confirmed, contact us within 48 hours of delivery with photos of the item and packaging - we will arrange a replacement or refund with our supply partner.

Delivery timelines are indicative and may vary due to manufacturer schedules, regulatory procedures or transport conditions outside our control.