Payment and Delivery Information

MaxMed Systems is operated by THEDERMALFILLER S.R.L. and functions exclusively as an independent European procurement coordination structure serving licensed healthcare professionals and authorised medical organisations.

The platform does not operate as a public webshop, consumer marketplace or automated ordering system.

All procurement-related communication is conducted individually following professional verification and operational assessment.

Procurement coordination is available exclusively to:

• licensed physicians; 
• dental professionals; 
• authorised healthcare institutions; 
• regulated medical organisations; 
• authorised distributors where applicable; 
• other legally recognised healthcare operators acting within their professional capacity. 

Communication with private consumers is not supported.

The standard operational sequence consists of:

• professional enquiry; 
• eligibility review; 
• product availability assessment; 
• procurement feasibility confirmation; 
• issuance of a Proforma Invoice; 
• advance payment confirmation; 
• supplier allocation; 
• execution of procurement coordination; 
• delivery through authorised supply-chain partners. 

Operational activities commence only after confirmed receipt of cleared funds.

Every transaction is preceded by an individually issued Proforma Invoice.

The Proforma defines:

• products; 
• quantities; 
• pricing; 
• logistics contribution; 
• payment instructions; 
• applicable operational conditions. 

No procurement activity, supplier allocation or delivery process begins before payment has been received and confirmed.

Payment is accepted exclusively by international bank transfer to:

THEDERMALFILLER S.R.L.

ING Bank N.V.

Romania

Payments originating from verified professional entities associated with the procurement request may be required where applicable.

Cash payments, card payments and consumer payment services are not supported.

Following payment confirmation, procurement coordination begins through authorised European sourcing channels.

Execution includes supplier allocation, operational communication and documentation review.

Availability remains subject to:

• supplier inventory; 
• manufacturer allocation; 
• regulatory compatibility; 
• jurisdiction-specific restrictions; 
• transport feasibility.

Delivery is coordinated through authorised European medical supply-chain partners operating within regulated professional distribution frameworks.

Transport arrangements are selected according to product category, regulatory requirements and destination jurisdiction.

Standard consumer courier models may not be applicable.

Certain consignments may be executed through specialised medical logistics providers or dedicated temperature-controlled transport solutions where required.

Because deliveries may involve regulated professional supply chains rather than conventional retail courier networks, shipment tracking functionality is not guaranteed.

Tracking numbers or consumer parcel monitoring services may therefore be unavailable depending on the applicable logistics model.

Professional communication regarding operational status is provided individually where appropriate.

Indicative delivery timeframes generally range between:

7-10 business days

following confirmed payment and successful supplier allocation.

Actual timing may vary due to:

• manufacturer release schedules; 
• allocation procedures; 
• regulatory verification; 
• cross-border requirements; 
• transport conditions; 
• operational circumstances outside the platform's control. 

Time estimates are indicative only.

Regular procurement coordination is available for professional healthcare operators located in:

• Germany; 
• Austria; 
• Switzerland; 
• Netherlands; 
• Belgium; 
• Luxembourg; 
• France; 
• Italy; 
• Spain; 
• Portugal; 
• Czech Republic; 
• Slovakia; 
• Poland; 
• Sweden. 

Romania may be supported only following individual assessment and exclusively where all applicable legal, regulatory and operational conditions are satisfied.

Additional jurisdictions may be reviewed upon request.

Where confirmed procurement becomes objectively impossible before dispatch due to supplier unavailability or other operational circumstances preventing execution, funds are returned to the originating bank account.

The target refund processing period is up to 14 calendar days following written confirmation.

Refund processing may depend upon banking procedures and applicable financial regulations.

All procurement-related communication is conducted in writing to ensure:

• transparency; 
• traceability; 
• documented decision-making; 
• regulatory consistency; 
• operational accountability; 
• supply-chain integrity.