Terms and Conditions

1. Scope of Application

These Terms and Conditions (“Terms”) govern all quotations, sales, documentation transfers, and commercial interactions between MaxMed Systems, operated by THEDERMALFILLER S.R.L., and professional clients (“Client”).

MaxMed Systems operates exclusively B2B within the European Union and international markets.
Use of this website, request of a quotation, or placement of an order constitutes full acceptance of these Terms.

No consumer rights apply. No deviation from these Terms is valid unless expressly agreed in a signed written contract.

2. Business Model & Third-Party Engineering Network

MaxMed Systems acts as a European medical equipment supplier coordinating procurement through a network of:

• certified EU refurbishing centres
   
• CE-validated biomedical engineering partners
   
• authorised logistics and compliance providers
   

All refurbishment, engineering work, testing, validation, and certification are carried out exclusively by these third-party partners.

MaxMed Systems is not a manufacturer, service provider, installer, or maintenance operator, and assumes no obligations falling within these categories.

3. Professional Use Requirement

All equipment is intended solely for professional medical, clinical, industrial, or institutional use.

The Client is fully responsible for:

• ensuring lawful operation under national medical-device regulations
   
• obtaining local certifications, registrations, and authorisations
   
• securing qualified biomedical engineers for installation and commissioning
   
• ensuring appropriate training and operational competence
   

MaxMed Systems provides no clinical, diagnostic, therapeutic, regulatory, or operational advice.

4. Quotations, System Availability & Validity

All quotations are:

• non-binding
   
• subject to availability
   
• based on the technical configuration existing at the time of quotation
   
• valid for a maximum of 7 calendar days, unless stated otherwise
   

Equipment is allocated only upon confirmed full payment.
Until then, no unit is reserved, blocked, or guaranteed for any Client.

5. Technical Documentation & System Condition

Each system supplied through MaxMed Systems includes documentation provided exclusively by our certified engineering partners, such as:

• refurbishment protocols
   
• calibration and validation reports
   
• performance test summaries
   
• traceability and lifecycle documentation
   
• CE compliance statements (where applicable)
   

Documentation reflects the system state at the time of dispatch.
MaxMed Systems is not responsible for subsequent modifications, integrations, software updates, relocations, or third-party servicing performed after dispatch.

6. Ordering & Contract Formation

A binding contract is formed only when:

1. The Client has accepted a written quotation; and
    
2. MaxMed Systems has confirmed receipt of the 100% advance payment.
    

No verbal commitment, email discussion, or preliminary communication constitutes a contract.

MaxMed Systems reserves the right to refuse orders where technical, regulatory, or logistical constraints require it.

7. Payment Terms (Strict Advance Payment Policy)

To ensure procurement security and uphold engineering capacity:

ALL ORDERS REQUIRE 100% ADVANCE PAYMENT.

MaxMed Systems does not offer:

• partial payment
   
• payment on delivery
   
• payment after installation
   
• credit terms
   
• financing options
   
• deferred or post-delivery payment
   

No production, refurbishment scheduling, engineering allocation, system preparation, testing, documentation release, or dispatch will begin until full payment has been received in the MaxMed Systems bank account.

Failure to provide full payment automatically voids the quotation and cancels any provisional equipment allocation.

8. Pricing, Taxes & Duties

All prices are expressed in EUR unless stated otherwise.
Prices exclude any applicable:

• import duties
   
• local taxes
   
• customs charges
   
• regulatory fees
   
• installation costs
   
• site preparation costs
   

These are the sole responsibility of the Client.

9. Logistics, Transport, and Risk Transfer

MaxMed Systems coordinates transport through certified EU medical-equipment carriers.

Risk transfers to the Client immediately when the system is handed over to the logistics provider, including risks relating to:

• international transport
   
• customs processing
   
• handling
   
• temporary storage
   
• delivery conditions outside MaxMed Systems’ control
   

Insurance during transport is the Client’s responsibility unless expressly agreed in writing.

10. Delivery Timelines

Delivery estimates are projections based on engineering capacity and logistics conditions.
Delays arising from refurbishing centres, component availability, compliance checks, customs, or transport disruptions do not constitute contractual breach.

MaxMed Systems is not liable for indirect, consequential, or operational losses caused by delivery delays.

11. Warranty

Warranty coverage is provided solely by the authorised refurbishing or engineering partner responsible for system restoration.

Warranty terms may include:

• coverage period
   
• included components
   
• excluded consumables
   
• service response workflow
   

MaxMed Systems does not perform service interventions, repairs, maintenance, or fieldwork.
The Client must follow the warranty workflow of the designated engineering partner.

12. Compliance Obligations of the Client

The Client is fully responsible for ensuring that all equipment:

• complies with national medical-device regulations
   
• is registered with regulatory authorities where required
   
• meets radiation, electrical, and installation standards
   
• is operated by authorised personnel
   
• is maintained in accordance with manufacturer or engineering partner guidelines
   

MaxMed Systems has no regulatory liability beyond the documentation provided by refurbishing partners.

13. Limitation of Liability

To the maximum extent permitted by EU law:

• MaxMed Systems is not liable for indirect, incidental, consequential, operational, financial, or clinical damages.
   
• Liability is strictly limited to the net invoice value of the equipment supplied.
   
• No liability exists for downtime, business interruption, diagnostic errors, or loss of profit.
   

14. Returns, Cancellations, and Refunds

Due to the nature of customised refurbished medical equipment:

• All sales are final.
   
• No returns or cancellations are accepted after payment.
   
• No refunds are issued except where legally required and expressly confirmed in writing.
   

15. Force Majeure

MaxMed Systems is not liable for non-performance due to events outside its control, including but not limited to:

• engineering centre capacity
   
• pandemics
   
• supply-chain disruptions
   
• transport failures
   
• customs delays
   
• legal or regulatory changes
   
• natural disasters
   

Such events extend delivery timelines without liability.

16. Confidentiality

All technical specifications, documentation, quotations, commercial terms, and engineering data provided by MaxMed Systems are confidential and may not be disclosed to third parties without written consent.

17. Governing Law & Jurisdiction

These Terms are governed exclusively by Romanian law (EU jurisdiction).
Any dispute shall be resolved by the competent courts in Timisoara, Romania.

No other jurisdiction applies.

18. Entire Agreement

These Terms constitute the full and exclusive legal framework governing all business with MaxMed Systems.
No verbal statements, marketing materials, or external documents modify these Terms unless confirmed in writing and signed.